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Customer Service

Store Addresses

Wellington City
1 Grey Street
Wellington 6011
(across from the InterContinental Hotel)
04 499 4743

Hours
9 - 5.30 Monday - Friday
9 - 5 Saturday
10 - 4 Sunday
store@teapea.co.nz 

 
Khandallah Village
22 Ganges Road
Khandallah
Wellington 6035

04 479 4541

Hours
9 - 5 Monday - Saturday
11 - 3 Sunday

 

Online Store
04 479 0022
online@teapea.co.nz

Delivery
We ship daily worldwide. Most NZ orders will be delivered within 1-2 days.
In December, please allow for longer shipping times.
International delivery times will be 3-15 days. Details below. We will email you if there is going to be a delay.

Click and Collect is available and a free service. Select your store at checkout.
New Zealand - Free delivery with orders over $85 (some exclusions).

New Zealand
Free delivery with orders over $85
Flat rate with orders under $85 - $7 nationwide
North Island urban 1-2 days
South Island urban 2-4 days
Rural, Waiheke Island 3-6 days

Australia
Flat rate - $50 (large or heavy items may incur a surcharge).
Urban 5-9 day delivery
Rural 7-9 day delivery

Asia
Flat rate $80 (large or heavy items may incur a surcharge)
7-9 day delivery

Pacific Islands
Flat rate $60 (large or heavy items may incur a surcharge)
7-10 day delivery

North America and Canada
Flat rate $65 (large or heavy items may incur a surcharge)
7-9 day delivery

UK and Europe
Flat rate $75 (large or heavy items may incur a surcharge)
7-12 day delivery

Rest of the World
Flat rate $95 (large or heavy items may incur a surcharge)
7-16 day delivery
All shipments are tracked and this tracking is emailed to you at time of despatch.

Exclusions
Our free delivery offer is valid for full priced items only.
Some items are excluded from our free delivery offer due to their size or weight. This is normally mentioned in the product description. In these instances, we will be in touch with the freight cost.
In regard to delivery times, the weather, strikes and other unforeseen circumstances may delay shipments. Remember to take into account statutory holidays and weekends. Christmas is a busy time and we may experience delays through December. As before, we will be in contact if any delays occur.
In regard to international shipments, Tea Pea Home is not responsible for any local taxes or duties.

Payment Options
Visa, Mastercard, Alipay and bank transfers accepted.
Online ASB 12 3192 0035913 00.
We also accept Laybuy, Afterpay and Humm, if you would like to spread your payments out interest free.
Tea Pea Home is in New Zealand dollars. 

Returns
We carefully check, wrap and package your order. Please contact us immediately if items arrive damaged, are not the product you’ve ordered or are faulty. Please know that we will put right any issues immediately and we will either send out a replacement or issue you with a refund if we cannot replace the product.

If you decide the product you’ve purchased is not for you, then it will be at the discretion of Tea Pea Home to issue a store credit or send out a replacement colour or size. In this instance, we will need to charge a courier fee of $7 to get the replacement product to you.

Welcome Discount
We offer a 10% discount code for first time customers when they sign up to the Tea Pea Home Newsletter.
• Valid for first time customers only
• Only one welcome code can be used per customer
• Valid for 30 days from date of issue
• Not valid in conjunction with any other offer
• Not valid on sale or outlet items
• Not valid on food items
• It is at our discretion to cancel an order if we suspect a fraudulent email sign up

Terms & Conditions of Sale Items
• Gift vouchers are excluded
• We do not hold sale items
• Sale items aren't eligible for layby
• Gift wrapping not available on sale items
• Existing laybys and pre-orders are not eligible as part of the sale
We cannot guarantee the availability of items during the sale and we will contact you as soon as we can if there is an issue with your order
• Discounts are not available on pre-orders
• No refunds or exchanges (unless faulty)
• New Zealand sales only. We do not ship sales goods overseas.

Your Information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We may send you emails about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at online@teapea.co.nz

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