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Customer Service

Store Addresses

Wellington City
1 Grey Street
Wellington 6011
(across from the InterContinental Hotel)
04 499 4743

Hours
9am - 6pm Monday - Friday
9am - 5pm Saturday
10am - 4pm Sunday
store@teapea.co.nz 

 
Khandallah Village
22 Ganges Road
Khandallah
Wellington 6035

04 479 4541

Hours
9am - 5pm Monday - Saturday
11am - 4pm Sunday

 

Online Store
04 479 4541
online@teapea.co.nz

Delivery
We ship daily worldwide. Most NZ orders will be delivered within 1-2 days.
International delivery times will be 3-15 days. Details below. We will email you if there is going to be a delay.

Click and Collect is available and a free service. Select your store at checkout.
New Zealand - Free delivery with orders over $75 (some exclusions).
Australia - Free delivery with orders over $200 (some exclusions).

New Zealand
Free delivery with orders over $75
Flat rate with orders under $75 - $5 nationwide
North Island urban 1-2 days
South Island urban 2-4 days
Rural, Waiheke Island 3-6 days

Australia
Free delivery on orders over $200
Flat rate on orders under $200 - $36
Urban 5-9 day delivery
Rural 7-9 day delivery

Asia
Flat rate $45
7-9 day delivery

North America
Flat rate $58
7-9 day delivery

Europe
Flat rate $66
7-12 day delivery

Rest of the World
Flat rate $95
7-16 day delivery
All shipments are tracked and this tracking is emailed to you at time of despatch.

Exclusions
Our free delivery offer is valid for full priced items only.
Some items are excluded from our free delivery offer due to their size or weight. This is normally mentioned in the product description. In these instances, we will be in touch with the freight cost.
In regard to delivery times, the weather, strikes and other unforeseen circumstances may delay shipments. Remember to take into account statutory holidays and weekends. Christmas is a busy time and we may experience delays through December. As before, we will be in contact if any delays occur.
In regard to international shipments, Tea Pea is not responsible for any local taxes or duties.

Laybuy

Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments. Interest-free.
Simply select Pay by Laybuy at checkout.
Returning customers only need to confirm the order to complete the purchase.
New customers can sign up at checkout and start using Laybuy today.
Your order is processed immediately and your payment schedule is established.
Only a sixth is due today and the rest is split over 5 weekly automatic payments on the day of the original purchase.

Payment
Visa, Mastercard and bank transfers accepted.
Online ASB 12 3192 0035913 00 (NZ only).
Tea Pea is in New Zealand Dollars. 

Loyalty
Our loyalty programme has been set up to thank and reward our customers for supporting Tea Pea and our brands.
For every $500 spent within 12 months, you’ll receive a $50 voucher to spend in-store or online.
To join our loyalty programme in-store simply sign up to receive our emails and then let us know your name each time you shop with us. Shopping online or via email and we’ll automatically sign you up and keep a track of your purchases with us.
Loyalty will be collected on full price purchases in-store or online (some products excluded).
Loyalty is excluded from items on sale, as part of a promotion, discounted or in any way, not at full retail. Other exclusions include all furniture, Pappelina rugs, Hunter Lab, Designer Guild, Boras Tarpeter, Kreafunk, large prints, all books and all food.
$500 needs to be spent within 12 months and the voucher expires after 4 weeks.
The loyalty reward voucher cannot be given as a gift and can be redeemed on full price goods only.
Tea Pea reserve the right to change any loyalty terms and conditions at any time.

Returns
We carefully check, wrap and package your order. Please contact us immediately if items arrive damaged, not the product you’ve ordered, or are faulty. Please know that we will put right any issues immediately. If you decide the product you’ve purchased is not for you, then it will be at the discretion of Tea Pea to issue a store credit.

Terms & Conditions of Sale Items
• Gift vouchers are excluded.

• We do not hold sale items.
• Sale items aren't eligible for layby.
• Loyalty points are only earned on full price items.
• Loyalty rewards vouchers cannot be used as payment for sale items.
• Gift wrapping not available on sale items.
• Existing laybys and pre-orders are not eligible as part of the sale.
We cannot guarantee the availability of items during the sale and we will contact you as soon as we can if there is an issue with your order.
• Discounts are not available on pre-orders.
• No refunds or exchanges (unless faulty).
• New Zealand sales only. We do not ship sales goods overseas.

Your Information
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We may send you emails about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at store@teapea.co.nz