New Zealand
FREE urban delivery with orders over $150.
$10 flat rate for urban addresses
on orders under $150.
$14 flat rate for rural addresses.
(Exclusions for large or heavy items)
Shipping times
North Island urban 1-2 days.
South Island urban 2-4 days.
Rural, Waiheke Island 3-6 days.
Australia
Flat rate - $50 (large or heavy items may incur a surcharge)
5-9 day delivery.
Rest of the World
$60 - $95 (large or heavy items may incur a surcharge).
5-15 day delivery.
Full price - Refund or exchange.
Outlet - exchange only.
Step 1
Within 5 days of receiving your parcel, email us online@teapea.co.nz for a return authority. Goods will not be accepted back without this confirmation.
Step 2
Within 5 days, return the item via courier to our HQ address; 35A Box Hill, Khandallah, Wellington 6035. Or drop back into one of our stores in unused, new condition with all tags still attached.
Online Orders
We can hold a different size for an exchange until your item is received.
Full price items only can be refunded or exchanged.
Outlet items are exchange only.
Goods must be unworn.
Return for Store Credit
Follow steps above.
A store credit can be processed via email or in one of our physical stores once goods are received and inspected.
Return for Refund
Follow steps above.
Our stores accept returned online goods but refunds cannot be processed through physical stores.
A requested refund is processed through our online store only. This takes 1-2 working days.
A courier fee of $7 urban or $10 rural will be charged to send your new size.
If refunded, the refund amount does not include shipping.
If originally sent with free shipping, then $10 is deducted from your refund.
