New Zealand
FREE urban delivery with orders over $95.
$7 flat rate for urban addresses
on orders under $95.
$14 flat rate for rural addresses.
(Exclusions for large or heavy items)
Shipping times
North Island urban 1-2 days.
South Island urban 2-4 days.
Rural, Waiheke Island 3-6 days.
Australia
Flat rate - $50 (large or heavy items may incur a surcharge)
5-9 day delivery.
Rest of the World
$60 - $95 (large or heavy items may incur a surcharge).
5-15 day delivery.
Full price - Refund or exchange.
Outlet - exchange only.
Step 1
Within 5 days of receiving your parcel, email us online@teapea.co.nz for a return authority. Goods will not be accepted back without this confirmation.
Step 2
Within 7 days, return the item via courier to our HQ address; 35A Box Hill, Khandallah, Wellington 6035. Or drop back into one of our stores in new condition with all tags still attached.
Note
We can hold a different size for an exchange until your item is received.
Full price items only can be returned.
Store credit will be processed in store immediately. Refunds will be 1-2 days to process.
A courier fee of $7 urban or $14 rural will be charged to send your new size.
If refunded, the refund amount does not include shipping.
If originally sent with free shipping, then $7 is deducted from your refund.
